Terms Of Service

Contents

1. Definitions

2. Our Contract With You

3. Your Account With Usa

4. Price, Payment and Service Provision

5..Our Results Guarantee

6. Cancellation and Refunds

7. Dissatisfaction With Services

8. Disclaimers

9. System Security

10. Acceptable Use Policy

11. Confidential Information and Intellectual Property Rights

12. Your Email Address

13. Indemnity

14. Miscellaneous Provisions

These terms and conditions regulate the business relationship between you and PinnacleLeads. When you purchase our services, you agree to be bound by these terms.​
No person under the age of 18 years may purchase Services. If you are under 18, please ask an adult for help with your purchase.
We are: PinnacleLeads
You are: A visitor to our website and/or a customer of ours

1. Definitions

In this agreement:

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes outside their business.

“Our Website” means the entire computing hardware and software installation that is or supports our website.

“Services” means any of the services we offer, including AI-driven lead generation, appointment booking systems, and review collection services, together with any agreed support.​

“Content” means any material in any form published on our website by us or by a third party with our consent.

2. Our Contract With You

2.1 These terms apply to you as a visitor to our website and as a buyer or prospective buyer of our Services.

2.2 We accept your order by email confirmation. That is when our contract is made. Our message will confirm details of your purchase.

2.3 We cannot guarantee that every Service advertised is always available. If a Service you have paid for becomes unavailable, we will refund any money paid for the period of unavailability.

2.4 We may change these terms from time to time. The terms that apply are those posted on our website on the day you order Services.

2.5 If we owe you money for any reason, we will credit your payment method as soon as reasonably practicable and no later than 7 days after the refund is agreed.

3. Your Account With Us

3.1 You agree to provide and maintain accurate, up-to-date, and complete information about yourself and your business. We need this information to provide you with the Services.​

3.2 You are responsible for maintaining the confidentiality of your account credentials and for preventing unauthorised access.

3.3 You accept responsibility for all activities under your account. Notify us immediately if you believe someone has accessed your account without permission.

4. Price, Payment and Service Provision

4.1 The price for our Services will be stated in your proposal, order form, or invoice.

4.2 You agree to pay the recurring charge for the Services from the payment method you supply to us. You authorise us to withdraw funds on the agreed billing schedule without further reference to you.

4.3 Payments are billed in advance on the same day as your initial order for each billing period.

4.4 Services will be activated within a reasonable time after order confirmation and payment receipt.

4.5 You may cancel the Services at any time by giving us 30 clear days’ notice. Payment will be due until the expiry of the notice period.

4.6 We may change the nature or provision of the Services at any time. We will notify you of material changes by email or on our website.

4.7 You may not share or allow others to use the Services in your name.

5. Our Results Guarantee

5.1 We guarantee a minimum number of booked appointments per month, as stated in your proposal or order form, or we will continue working at no additional service fee until that result is delivered.​

5.2 Requirements for Guarantee
To qualify for the guarantee, you agree to:

Provide necessary business information, access to advertising accounts, and cooperation in service setup within 14 days of contract start.

Maintain at least the agreed minimum monthly ad spend specified in your proposal (set by niche and goals).

Respond to PinnacleLeads’ communications within 48 business hours.

Attend scheduled strategy or review calls and provide honest feedback when requested.​

5.3 The guarantee period begins 30 days after full service implementation and campaigns go live.

5.4 If we do not deliver the agreed minimum number of booked appointments within the guarantee period, you may choose either:

To continue service at no additional service fee until the agreed result is reached, or

To receive a prorated credit or refund for the months where the guarantee was not met, as detailed in your proposal.

5.5 The guarantee will not apply if:

You do not meet the requirements in clause 5.2.

You make significant changes to your offer, pricing, or operations without consulting us.

You fail to properly handle or honour booked appointments (for example, frequent no-shows from your side).

External factors beyond our control prevent delivery (ad account bans, platform policy changes, force majeure events).

6. Cancellation and Refunds

6.1 You may cancel within 7 days of purchase for a full refund, provided services have not yet been fully implemented and ad campaigns have not launched.

6.2 After implementation and campaign launch, you must provide 30 days’ written notice to cancel. You remain responsible for payment during the notice period.

6.3 Refunds or credits under the guarantee (where applicable) are processed within 14 business days of approval.

6.4 Where there is a conflict, the specific guarantee and refund terms in your signed proposal override this section.

7. Dissatisfaction With Services

7.1 If you are not satisfied with our Services, contact us promptly at our listed email address and provide:

What you believe has gone wrong;

Dates and details of the issue;

How it has affected your business;

Your suggested resolution.

7.2 We will review your concerns in good faith and aim to respond within 2 business days.​

8. Disclaimers

8.1 We may improve or change our website, Content, or Services at any time without advance notice.

8.2 Results vary based on many factors including your niche, offer, competition, sales process, and operations. Every business is unique and may experience different outcomes.​

8.3 Except for the explicit guarantee in Section 5 and any written guarantee in your proposal, we do not promise specific revenue or profit levels.

8.4 We are not liable for special, indirect, or consequential loss, including loss of profits, data, or business, arising from your use of our Services, except where the law does not allow such exclusion.

8.5 Our total liability to you for any claim arising out of this agreement will not exceed the total amount you have paid us in the 12 months before the claim.

8.6 Nothing in these terms limits liability for death or personal injury caused by negligence or for any other liability which cannot be excluded by law.

9. System Security

9.1 You agree not to violate, or attempt to violate, any aspect of the security of our website or systems.

9.2 You may not use any automated tool to extract data from our website without our written permission.

9.3 Any such violation may be unlawful and could result in civil or criminal proceedings.

10. Acceptable Use Policy

10.1 You will not use our Services to:

Break any law or regulation;

Engage in fraud or deceptive practices;

Send spam or bulk unsolicited communications;

Promote illegal or prohibited products or services;

Violate advertising platform policies (e.g. Meta, Google).

10.2 We may suspend or terminate Services without refund if you breach this policy.

11. Confidential Information and Intellectual Property Rights

11.1 You agree to keep confidential any non-public information, strategies, and systems shared by PinnacleLeads.​

11.2 All intellectual property rights in our Services, website, creatives, copy, funnels, and documentation are owned by PinnacleLeads or our licensors.

11.3 You may use materials we provide only for your own business in connection with the Services. You may not copy, resell, or distribute our materials without written consent.

12. Your Email Address

12.1 You warrant that any email address or contact details you provide do not infringe any third-party rights and are not used for unlawful purposes.

12.2 We may suspend use of an email or identifier if we reasonably believe it infringes third-party rights or is being used unlawfully.

13. Indemnity

You agree to indemnify and hold harmless PinnacleLeads from any claim, loss, or damage (including reasonable legal fees) arising from:

Your use of the Services;

Your breach of these terms;

Your infringement of any third-party rights.

14. Miscellaneous Provisions

14.1 When we communicate with you, we usually do so by email. You agree that email communications are contractually binding.

14.2 If any term is held by a court to be invalid or unenforceable, it shall be modified only to the minimum extent necessary; the remaining terms will continue in full force.

14.3 No failure or delay by us in exercising any right shall be a waiver of that right.

14.4 In case of a dispute, both parties agree to attempt to resolve the matter through good-faith discussion or mediation before starting formal legal proceedings.

14.5 We are not liable for any failure to perform our obligations where that failure results from events beyond our reasonable control.

14.6 This agreement is governed by and construed in accordance with the laws of Singapore.