Privacy Policy

PinnacleLeads (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Policy explains how we collect, use, disclose, and protect your information when you visit our website, book a call, download resources, or use our services.
​

We generally work with business owners and decision‑makers, but some information may relate to individuals. By using our website or providing your information, you agree to this Policy and confirm that you are at least 18 years old.

1. Information We Collect

We may collect:

Identity and contact data: name, business name, email, phone number, job title, and address.

Business and transaction data: service enquiries, proposals, invoices, payments (processed via secure third‑party providers), and records of communications.

Usage and technical data: IP address, device and browser type, pages visited, time on page, clicks, and form submissions collected via cookies, pixels, and analytics tools. We do not intentionally collect sensitive personal data such as health information, religious beliefs, or information about criminal records.

2. How We Collect Your Information

We collect data:

Directly from you when you submit forms, book calls, chat with us, or become a client.

Automatically when you browse our site via cookies, tracking pixels, and analytics tools (for example, Meta, Google, or similar platforms).

From service providers we use for CRM, scheduling, advertising, and payments, where permitted by law.

3. How We Use Your Information

We use your information to:

Provide and manage our services, including lead generation, campaign management, and appointment booking.

Respond to enquiries, send proposals, manage accounts, and handle billing or support.

Improve our website, offers, and advertising based on aggregated analytics and performance data.

Send you marketing updates where allowed. You can opt out at any time using the unsubscribe link or by contacting us.

Our main legal bases are: performance of a contract, legitimate business interests (such as improving our services and communicating with you), and compliance with legal obligations.

4. Sharing and International Transfers

We do not sell your personal data. We may share it with:

Service providers that help us run our business (for example, hosting, CRM, email, SMS, analytics, and payment processors).

Professional advisers and regulators where required by law.

Some providers may be located outside Singapore. Where data is transferred overseas, we take reasonable steps to ensure that the recipient provides a standard of protection comparable to the Personal Data Protection Act 2012 (PDPA), for example by using contractual safeguards or reputable global platforms.

5. Data Security and Retention

We use reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. Access is limited to people who need it for business purposes and who are subject to confidentiality obligations.​

We keep your data only for as long as necessary for the purposes described in this Policy or as required by law (for example, for tax and accounting). When it is no longer needed, we delete or anonymise it.

6. Your Rights

Subject to Singapore law, you may:

Request access to the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Withdraw consent for marketing or certain processing, subject to legal or contractual restrictions.

To exercise these rights or ask questions about this Policy, please contact us using the details on our website or the support email in our Terms of Service. We may need to verify your identity before responding.

7. Cookies and Third‑Party Links

We use cookies and similar technologies to remember your preferences, analyse site usage, and improve our ads. You can control cookies through your browser settings, but some parts of the site may not work properly if you disable them.​

Our website may link to third‑party sites or tools (for example, booking pages or external resources). Their privacy practices are separate from ours, and you should review their privacy policies before providing any data.
​
8. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after any changes means you accept the updated Policy.​